Last Updated: November 2025
This privacy policy sets out how mastersskirtingboards.co.uk uses and protects any information that you give mastersskirtingboards.co.uk when you use this website.
mastersskirtingboards.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
mastersskirtingboards.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What Information We Collect
We may collect the following information:
- Name and job title
- Contact information including email address and telephone number
- Delivery address and billing information
- Demographic information such as postcode, preferences and interests
- Order history and purchase information
- Other information relevant to customer surveys and/or offers
How We Use the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Processing and fulfilling your orders
- Internal record keeping
- Improving our products and services
- Sending promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided (you can unsubscribe at any time)
- Contacting you for market research purposes by email, phone or mail
- Customising the website according to your interests
Legal Basis for Processing Your Data
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data under the following lawful bases:
- Contract: Processing is necessary for the performance of a contract with you (e.g., fulfilling your order)
- Consent: You have given clear consent for us to process your personal data for marketing purposes
- Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services)
Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store credit card details nor do we share customer details with any third parties without your explicit consent, except where required to fulfil your order (e.g., sharing delivery address with courier services).
Payment Processing
All payment transactions are processed securely through our payment gateway provider. We do not store your card details on our servers. Payment information is encrypted and handled in accordance with PCI DSS standards.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly (e.g., shopping basket)
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to track visitors across websites to display relevant advertisements
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you
- Right to Rectification: You can ask us to correct inaccurate or incomplete data
- Right to Erasure: You can request that we delete your personal data
- Right to Restrict Processing: You can ask us to limit how we use your data
- Right to Data Portability: You can request a copy of your data in a machine-readable format
- Right to Object: You can object to processing of your data for direct marketing purposes
- Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so
- You may request details of personal information which we hold about you under UK GDPR. If you would like a copy of the information held on you, please contact us
- If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Order information is typically retained for 7 years in accordance with UK tax and accounting regulations.
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Masters Skirting Boards
Charlton Drive
Cradley Heath
B64 7BJ
United Kingdom
Email: sales@mastersskirtingboards.co.uk
Phone: 0330 441 7350
Office Hours: Monday to Friday, 9am to 5pm
Complaints
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113